Refund policy

Return and Refund Policy

Each EverlitPaw portrait light is custom-made from your uploaded photo. Because every order is personalized, our return and refund policy is different from a standard ready-made product.

Custom-Made Orders

Approved and produced custom orders cannot be returned or refunded because of a change of mind, photo choice, personal preference, or selecting the wrong option at checkout.

This includes portrait lights that have already entered production after artwork approval.

Artwork Preview and Revisions

Before production, we will send you an artwork preview for review.

Your order includes one free revision before production. If you would like a small change, please reply before approving the artwork.

Once the artwork is approved and production begins, we may no longer be able to make changes or cancel the order.

Cancellations

If you need to cancel your order, please contact us as soon as possible at support@everlitpaw.com.

We can review cancellation requests only if artwork preparation or production has not started. Once your order has entered artwork preparation, production, or shipping, cancellation may no longer be possible.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
A clear photo of the item
A clear photo of the packaging
A short description of the issue

After reviewing the issue, we will help make it right with a replacement, remake, or another suitable solution.

Photo Quality

We review uploaded photos before production. If your photo may not give the best result, we may contact you for another image.

Please note that the final result depends partly on the quality, clarity, lighting, and angle of the photo provided.

Lost or Delayed Packages

If your package appears to be delayed or missing, please contact us with your order number. We’ll help check the tracking information and work with the carrier where possible.

If tracking shows that the package was delivered, we recommend checking with household members, neighbors, your local carrier, or your building/mailroom first.