Each EverlitPaw portrait light is made to order from your uploaded photo. Because every piece is custom prepared, please allow time for artwork review, production, and delivery.

Order Processing

After your order is placed, we’ll review your uploaded photo and prepare your artwork preview.

If your photo is not clear enough for the best result, we may contact you for another image before moving forward.

Production begins after the artwork has been approved.

Artwork and Production Time

After your order is placed, we’ll review your uploaded photo and prepare your artwork preview.

Artwork previews are usually sent within *1–3business days*.

Production begins after your artwork is approved. Once approved, production and dispatch usually take *2–3 business days*.

Please note that the total timeline may vary depending on how quickly the artwork is approved.

Shipping Time

Shipping time is usually 3–8 business days after your order has shipped.

Delivery time may vary depending on your delivery country, shipping method, customs clearance, local carriers, holidays, weather, or other delays outside of our control.

Once your order has shipped, you’ll receive a tracking email so you can follow its progress.

Shipping Address

Please make sure your shipping address is correct before placing your order.

If you notice a mistake, contact us as soon as possible at support@everlitpaw.com. We’ll do our best to help before your order ships, but address changes may not be possible once production or shipping has started.

Taxes, Duties, and Import Fees

Taxes, duties, or import fees may apply depending on your delivery country.

These charges are the customer’s responsibility where applicable and are not included in the product price unless clearly shown at checkout.

Delayed or Missing Packages

If your tracking has not updated for several days, or your package appears to be delayed, please contact us with your order number.

If a package is marked as delivered but cannot be found, we recommend checking with household members, neighbors, your local carrier, or your building/mailroom first.

For shipping questions, contact us at support@everlitpaw.com.